Question: I am receiving the message "We encountered an unexpected issue with your account" when attempting to log in. What does this mean?
Answer: You may be seeing this message for one of several reasons. Please contact our team by submitting a ticket here or from the teal "Contact Thalamus Customer Support" button in the lower right hand corner of any page of our website.
Question: I do not remember my password / My password isn't working!
Answer: You can send a password reset link by visiting our Password Reset page or navigating to https://app.thalamusgme.com and selecting the "Unlock account?" link.
Question: I do not remember my log in email / The password reset link isn't arriving at my email!
Answer: Please contact our team by submitting a ticket here or from the teal "Contact Thalamus Customer Support" button in the lower right hand corner of any page of our website.
Question: My account has been locked out.
Answer: You can unlock your account by visiting our Unlock account page or going to https://app.thalamusgme.com and selecting "Unlock account?" link.
Still unable to access your account?
Please contact our team by submitting a ticket here or from the teal "Contact Thalamus Customer Support" button in the lower right hand corner of any page of our website.
You may access the Thalamus sign in page using one of our supported browsers: Google Chrome, Microsoft Edge, Safari or Firefox.