Question: I am receiving the message "We encountered an unexpected issue with your account" when attempting to log in. What does this mean?
Answer: You may be seeing this message for one of several reasons. Please contact our team by submitting a ticket here or from the teal Help button in the lower right hand corner of any page of our website.
Question: I do not remember my password / My password isn't working!
Answer: You can send a password reset link by visiting our Password Reset page or navigating to https://app.thalamusgme.com. On the login page, enter your email address and select Sign In. On the following screen, where you are prompted to enter your password, select the Forgot Password? link.
Question: I do not remember my login email / The password reset link isn't arriving at my email!
Answer: Please contact our team by submitting a ticket here or from the teal Help button in the lower right-hand corner of any page of our website.
Still unable to access your account?
Please contact our team by submitting a ticket here or from the teal Help button in the lower right hand corner of any page of our website.