Account access questions: Email, Password, Log in Issues


Questions: I do not remember my password/ My password isn't working!

Answer:
You can send a password reset link by visiting our  Password reset page or going to https://app.thalamusgme.com and selecting "Need Help signing in?"

Question: I do not remember my log in email or the password reset link isn't arriving at my email!

Answer: Contact our support team at customercare@thalamusgme.com for assistance or select the "help" icon at the bottom of any Thalamus page, and select the option to "leave a message". 

Question: My account has been locked out. 

Answer: You can unlock your account by visiting our  Unlock account page or going to https://app.thalamusgme.com and selecting "Need Help signing in?"

If you are not able to resolve your account access issue on your own, please contact our support team at Customercare@thalamusgme.com and we can assist you. 

You should access our sign in page using one of our supported browsers: Google Chrome, Microsoft Edge, Safari or Firefox. 

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