Account access questions: Email, Password, Log in Issues

Questions: I do not remember my password/ My password isn't working!

You can send a password reset link by visiting our  Password reset page or going to and selecting "Need Help signing in?"

Question: I do not remember my log in email or the password reset link isn't arriving at my email!

Answer: Contact our support team at for assistance or select the "help" icon at the bottom of any Thalamus page, and select the option to "leave a message". 

Question: My account has been locked out. 

Answer: You can unlock your account by visiting our  Unlock account page or going to and selecting "Need Help signing in?"

If you are not able to resolve your account access issue on your own, please contact our support team at and we can assist you. 

You should access our sign in page using one of our supported browsers: Google Chrome, Microsoft Edge, Safari or Firefox. 

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