Tracks & Tiers FAQ

This article reviews Frequently Asked Questions about our Tracks and Tiers feature within Thalamus. Tracks and Tiers allow you to create customized applicant scheduling options to ensure that your program achieves the best applicant mix for your interview days. 

Can I remove a track or tier from an applicant after they have been invited or scheduled to an interview?

Tracks and Tiers in Thalamus determine scheduling permissions for particular interview dates. As such, they cannot be changed once an applicant has signed up or completed an interview. Otherwise, dates could potentially become overbooked or applicants may have other issues with scheduling/cancelling interview dates. If an applicant is scheduled, you can cancel them, change their track and reschedule them. Please note, we recommend contacting the applicant, as they will receive automatic cancellation/confirmation emails when the cancellation and scheduling actions are taken respectively. Additionally, we are in the process of building a new tagging feature which will not be related to scheduling permissions and then allow for tagging/untagging of various applicant criteria, regardless of an applicants interview status.

Can applicants see the tracks or tier assigned to them?

No. Tracks and tiers are hidden from the applicant’s view to provide fairness in scheduling. Additional information on tracks and Tiers can be found in these guides:

Can I invite applicants in waves / batches?

Yes. In fact, it’s one of our most recommended best practices when striving towards a successful interview season.  Here are some additional guides about importing your applicants:

Is it possible to segment applicants into tracks and/or tiers?

Yes. Tracks and tiers are types of scheduling permissions that are unique to Thalamus. They are both part of our patented scheduling algorithm that allows programs to reserve spots for particular groups and/or subgroups of applicants (e.g. categorical, primary care, advanced, preliminary, research, etc.), and ensure that the proper applicant mix is present for any interview event/day. For equal scheduling permissions across all applicants, programs can use one track and one tier. For more sophisticated or complex scheduling practices, multiple tracks and tiers can be used. Additional information on tracks and Tiers can be found in these guides:

Does my program have to use the tracks and tiers feature?

Yes, your program must assign at least 1 Track and 1 Tier to an applicant. However, if you do not have any specific scheduling priorities for your applicants, you can assign all applicants to the same track and tier which will allow all applicants to have the same scheduling privileges. Additional information on tracks and Tiers can be found in these guides:

Can I assign multiple tracks and tiers to applicants?

Tiers are exclusive, meaning an applicant can only be assigned to one tier at a time. Tracks are inclusive, allowing applicants to be assigned to one or more tracks at a time.

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